IT Support Engineer (Network Support) – Data Center

About the role

An experienced IT Support Engineer with a strong background in network support is sought for a new data center project. The role covers maintaining network infrastructure, providing L1/L2 support and keeping data center operations highly available. The position is onsite in Wapda Town, Lahore, working 8 hours from 11 AM to 7 PM.

Key responsibilities

• Provide L1/L2 network and IT infrastructure support in the data center
• Monitor, troubleshoot and resolve LAN/WAN, TCP/IP, DNS, DHCP and VLAN issues
• Perform rack and stack, structured cabling (copper and fiber) and hardware installations
• Handle hardware break-fix, RMA and component replacements (servers, switches, routers)
• Patch, manage cables and label equipment according to standards
• Document network diagrams, incidents and work done in the ticketing system
• Support escalations with the remote NOC and engineering teams
• Follow data center safety, security and operational procedures

Required profile

• 1-2 years of proven experience as an IT Support Engineer, Network Support Engineer or Data Center Technician
• Fluent written and spoken English (mandatory)
• Ability to work independently, in shifts and handle physical tasks

Required skills

• Networking fundamentals: TCP/IP, OSI model, routing and switching
• Cisco, Juniper or Arista network hardware; cabling, patch panels, QSFPs and fiber optics
• Ticketing tools such as Jira and ServiceNow; monitoring tools
• Windows and Linux troubleshooting is a plus; CCNA or CompTIA Network+ highly preferred