Lead, Account Management

About the role

We are looking for a Lead, Account Management to drive commercial growth and nurture relationships with our key vendors. In this role you will lead a team of Account Managers, use data‑driven insights to optimise partner performance and support cross‑functional initiatives across foodpanda’s platform.

Key responsibilities

• Direct, mentor and develop a team of Account Managers to meet performance targets and operational excellence.
• Maintain strong, trustworthy relationships with key vendor accounts, negotiate contracts and close agreements to maximise profit.
• Analyse portfolio performance, identify inefficiencies and implement strategic actions based on data insights.
• Prepare and present regular reports on commercial, operational and product metrics, and forecast sales results.
• Communicate progress of weekly, monthly and quarterly initiatives to internal and external stakeholders.
• Support cross‑functional teams by sharing lessons learned, resolving urgent issues and deploying appropriate processes and tools.
• Undertake additional projects and tasks as required.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum 4 years of experience in a similar account management or commercial role.
• Proven experience leading and managing a team.
• Process‑oriented, data‑driven and detail‑focused with strong analytical abilities.
• Proactive, ambitious and capable of driving independent projects.

Required skills

• Advanced proficiency in Microsoft Excel (or Google Sheets equivalents).