Migration Case Administrator (Visa Processing)

About the role

The Migration Case Administrator will support the processing and administration of Australian migration and student visa applications. Working in a fast‑paced environment, you will organise client files, prepare documentation and ensure compliance with immigration regulations.

Key responsibilities

• Manage and organise client files, checklists and supporting evidence for visa applications.
• Collate required documents, complete application forms and update immigration portals such as ImmiAccount and PRISMS.
• Monitor email inboxes, respond to client queries and coordinate communication with educational institutes and internal teams.
• Track application progress in CRM systems and ensure submission deadlines are met.
• Prepare case summaries, cover letters, GTE/GS statements and other supporting documents for Education Consultants and Migration Agents.
• Maintain confidential handling and secure storage of client data across digital platforms.
• Assist with scheduling meetings, managing calendars and coordinating internal workflow tasks.

Required profile

• Strong organisational abilities and meticulous attention to detail.
• Effective written and verbal communication skills.
• Ability to handle sensitive client information accurately.
• Flexibility to adapt quickly to changes in immigration policies.

Required skills

• ImmiAccount
• PRISMS
• Customer Relationship Management (CRM) systems

What we offer

• Opportunity to work with a dynamic migration team.
• Professional development in Australian immigration processes.
• Collaborative environment with education consultants and migration agents.