Patient Access Coordinator

About the role

The Patient Access Coordinator provides essential administrative and communication support to healthcare providers in a remote healthcare environment, managing patient information and coordinating care workflows.

Key responsibilities

• Coordinate telehealth appointments, ensuring patient readiness and required documentation.
• Monitor patient messages, gather information, and route requests per protocols.
• Maintain accurate patient records, notes, and communications within the EHR.
• Coordinate lab orders, results, medication refill requests, and referrals.
• Perform eligibility and benefits verification, including prior authorizations.
• Manage inboxes, task queues, and follow‑up activities to ensure timely completion.

Required profile

• MBBS degree and U.S. healthcare experience.
• Clear, professional English communication skills.
• Warm, empathetic, service‑oriented approach.
• Ability to work 5 days a week with rotating schedules and holiday coverage.

Required skills

• Proficiency with Electronic Health Record (EHR) systems.
• Experience using payer portals and healthcare communication tools.
• Basic understanding of medical terminology and healthcare workflows.
• Strong attention to detail and HIPAA‑compliant handling of patient information.