Platform Operations & Support Intern (Night Shift)

About the role

FlareDial is a cloud predictive dialer used by BPOs to run their call floors, described as a modern replacement for VICIdial. It is looking for interns who want to learn how a real call-centre platform is run and help run it. The internship is based in Islamabad, runs from 7 PM to 4 AM (US hours), lasts 3 to 6 months and pays a stipend of PKR 20,000 to 30,000 per month.

Key responsibilities

• Set up new customers: users, campaigns, lead lists and SIP carriers
• Monitor live dialing and spot carrier problems such as 403, 480 and 503 errors
• Answer support tickets from BPO admins, supervisors and agents
• Test new features before release and report bugs clearly
• Keep help guides and checklists up to date

Required profile

• A CS, IT, telecom or similar degree (in progress is fine)
• Clear English and patience with customers
• Care with live systems and discretion with customer data

Required skills

• Basic networking: IP addresses, ports, DNS
• Nice to have: VICIdial or BPO experience, VoIP/SIP basics, Asterisk or FreeSWITCH, Linux, SQL or any programming

Strong interns may be offered a full-time role. Apply through the company's LinkedIn listing with your CV.