Product Support Engineer (Karachi)

About the role

US Mobile is seeking a Product Support Engineer to join its fast‑growing team in Karachi. You will be the frontline of the customer experience, handling support requests via chat, phone, or email, and collaborating closely with product and engineering teams to resolve issues and improve the service.

Key responsibilities

• Act as the bridge between customers and internal departments to ensure a seamless experience.
• Define, shape, and implement a comprehensive customer experience (CX) strategy across all touchpoints.
• Collaborate with cross‑functional teams to optimize processes, products, and technology for higher satisfaction.
• Analyze feedback and data to identify pain points and drive improvements.
• Monitor interactions to uphold a human‑centered approach and brand values.
• Continuously innovate the CX based on insights and feedback.

Required profile

• Bachelor's degree in a relevant field.
• IELTS or A‑Levels certification.
• Strong written and verbal communication skills.
• Demonstrated empathy and a customer‑centric mindset.
• Ability to work effectively within a team and across departments.
• Proactive attitude with a willingness to learn and adapt.

Required skills

What we offer

• Competitive above‑market salary.
• Comprehensive health coverage.
• Free food, drinks, and various office facilities.
• Dynamic, agile startup environment.
• Top‑notch office amenities in Karachi.