Senior HR Analytics Specialist (BPO)

About the role

We are looking for a detail‑oriented Senior HR Analytics Specialist with BPO experience to ensure accurate HR data, support the employee lifecycle and drive data‑based insights in a fast‑paced environment.

Key responsibilities

• Maintain and update employee records, HR databases and documentation while ensuring confidentiality.
• Use advanced Excel functions (VLOOKUP, Pivot Tables, Conditional Formatting, Data Validation) to create HR reports, dashboards and analytical insights.
• Track and manage employee attendance, leaves and shift schedules for call‑center operations.
• Provide accurate data for payroll coordination, including attendance and compensation details.
• Prepare and issue HR documents such as offer letters, confirmation letters, warning notices and separation paperwork.
• Support recruitment activities, manage candidate databases and schedule interviews.
• Facilitate onboarding and orientation, ensuring completion of all required documentation.
• Maintain HR compliance records and assist with internal audits.
• Respond to employee HR queries professionally via verbal and written communication.
• Assist in training coordination, employee record management and policy implementation.
• Contribute to HR reporting, workforce analytics and continuous process improvement initiatives.

Required profile

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• 5–6 years of HR management experience, preferably within a BPO.
• Advanced proficiency in Microsoft Excel with the ability to build reports and analyse HR data.
• Strong written and spoken English communication skills.
• Attention to detail, strong organisational abilities and a proactive problem‑solving mindset.
• Ability to thrive in a fast‑paced, performance‑driven environment.

Required skills

• Microsoft Excel (advanced)
• HRMS
• Attendance tracking systems

What we offer

• Dynamic, technology‑driven HR environment.
• Opportunity to build expertise in HR analytics and data‑driven decision‑making.
• Exposure to large‑scale workforce management within the BPO industry.
• Supportive, performance‑based culture with clear career growth paths.