Support & Upsell Specialist (Design/Web/Marketing)

About the role

Sleekhive Technologies is a digital services company offering logo and website design, video animation, creative writing and merchandise and stationery design. It is hiring a full-time, on-site Support & Upsell specialist in Karachi who supports clients across design, web and marketing projects, identifies upsell and cross-sell opportunities and coordinates with internal design and development teams.

Key responsibilities

• Provide day-to-day support to clients, answering inquiries and resolving technical or service-related issues
• Identify upsell and cross-sell opportunities based on client needs and present suitable service packages
• Coordinate with internal design and development teams to deliver solutions
• Monitor ongoing projects, gather client feedback and document support interactions
• Maintain accurate records in relevant systems and communicate regularly with clients to build long-term relationships

Required profile

• Ability to work on-site in Karachi, manage multiple tasks and collaborate with cross-functional teams
• Prior experience in customer-facing roles within IT, design or digital marketing is preferred
• Relevant education in business, marketing, IT or a related field is beneficial

Required skills

• Strong customer support and communication skills
• Technical support and troubleshooting skills
• Analytical skills to understand client needs and interpret feedback
• Basic understanding of design, web and digital marketing concepts