Taxi Dispatcher / Controller – Airport Transfer (London)

About the role

We are seeking an experienced Taxi Dispatcher/Controller to manage airport transfer operations for our London‑based service. The role involves real‑time coordination of drivers, handling customer bookings, and ensuring high service standards using INSOFTDEV software.

Key responsibilities

• Dispatch and assign airport transfer bookings via INSOFTDEV software.
• Monitor drivers and trips in real time, providing updates and support.
• Handle incoming customer calls, booking enquiries, and reservation requests.
• Coordinate schedule changes and operational updates with drivers.
• Resolve operational issues and assist drivers throughout their shifts.
• Collaborate with the Operations Team to maintain service quality.

Required profile

• 1–2 years of experience as a Taxi Dispatcher/Controller focused on London airport transfers.
• Strong knowledge of London postcodes, airports and surrounding areas.
• Minimum 1 year of hands‑on experience with INSOFTDEV dispatch software.
• Excellent spoken and written English.
• Ability to work efficiently in a fast‑paced, pressure‑filled environment.

Required skills

• INSOFTDEV dispatch software
• GPS tracking and route management

What we offer

• Market‑competitive salary with performance‑based incentives.
• Paid leaves, in‑house meals and tea.
• Performance‑based salary increments.
• Growth, career development and progression opportunities.
• Friendly, supportive and professional working environment.