Technical Support Engineer

About the role

Motive is looking for a Senior Technical Support Engineer to act as a subject‑matter expert for its fleet‑management platform. You will diagnose, troubleshoot, and resolve customer issues while collaborating with engineering and product teams.

Key responsibilities

• Communicate with customers via phone, chat, and email to address reported issues and urgent inquiries.
• Use internal tools to modify user and vehicle data to resolve support cases.
• Analyze data with Grafana, DataDog, Redash, AWS CloudWatch, and Pendo to assess impact and prevalence of issues.
• Identify root causes of bugs, propose fixes, and relay findings to Technical Leads.
• Maintain high standards of documentation, resolution time, and overall customer experience.
• Develop and update knowledge‑base articles for internal and external use.

Required profile

• 1‑2 years of experience in Customer Support, Technical Support, or Software Development.
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• Strong understanding of RESTful APIs, SQL, and OAuth 2.0.
• Intermediate proficiency in at least one programming language (e.g., Python, C++, C#, Ruby).
• Familiarity with SaaS product development processes and data‑driven root‑cause analysis.

Required skills

• RESTful APIs
• SQL
• OAuth 2.0
• Python
• C++
• C#
• Ruby
• Grafana
• DataDog
• Redash
• AWS CloudWatch
• Pendo