Technical Support Engineer

About the role

We are looking for a mid-level Technical Support Engineer to deliver high-quality assistance to our clients. The role involves diagnosing, troubleshooting and resolving software and system issues while maintaining clear communication in English.

Key responsibilities

• Provide technical support via phone, email and chat.
• Diagnose, troubleshoot and resolve software and system-related problems.
• Explain technical solutions clearly to non-technical clients.
• Escalate complex cases to the appropriate internal teams.
• Document issues, resolutions and follow-up actions accurately.
• Monitor system performance and proactively identify potential issues.
• Meet service-level targets and ensure timely ticket resolution.
• Build and maintain strong client relationships through effective communication.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 2–4 years of experience in technical support or a similar position.
• Strong troubleshooting and problem-solving abilities.
• Excellent spoken and written English.
• Ability to convey technical concepts to non-technical audiences.
• Customer-service mindset with attention to detail.
• Capability to work both independently and as part of a team.

Required skills