Virtual Assistant (Hybrid) - Car Rental Business

About the role

A growing car rental and automotive workshop business based in Australia is hiring a proactive, organized and reliable Virtual Assistant (Business Operations Assistant) to support its daily operations. The role covers customer enquiries, rental bookings, payment follow-ups, record management, staff coordination and general administration. It is a full-time hybrid position based in Karachi, working Monday to Saturday, 5:00 AM to 2:00 PM Pakistan Standard Time.

Key responsibilities

• Handle customer enquiries by phone, email and messaging platforms
• Manage car rental bookings, appointment scheduling and customer follow-ups
• Follow up on outstanding payments and send timely reminders
• Maintain accurate records of vehicles, drivers, customers, bookings and transactions
• Coordinate with staff, drivers, customers and workshop personnel
• Prepare and manage invoices, receipts and booking records
• Schedule vehicle servicing and workshop appointments
• Update spreadsheets, databases and internal records
• Provide general administrative and operational support to management

Required profile

• 2-3 years of experience in virtual assistance, customer service, business administration or operations support
• Bachelor's degree in Business or a related field, or equivalent experience
• Ability to work according to Australian business hours and to communicate professionally with Australian customers and colleagues
• Reliable internet connection and a suitable setup for hybrid work
• Experience in car rental, automotive workshops, fleet management or a related industry is an advantage

Required skills

• Proficiency in Microsoft Office, Google Workspace, spreadsheets and email management
• Excellent written and verbal communication, organization, time management and multitasking
• Preferred: CRM systems, booking software, invoice preparation, payment tracking and appointment management