Client Success Manager

About the role

As a Client Success Manager at Zones, you will ensure client satisfaction by processing orders, building strong relationships, and supporting project delivery within a fast‑paced IT services environment.

Key responsibilities

• Process orders and quotes accurately and promptly.
• Develop and maintain daily relationships with customers across multiple departments.
• Provide operational and reporting support to meet customer needs.
• Coordinate off‑catalog requests and manage sourcing activities.
• Conduct account planning and coordinate project requirements.
• Focus on onboarding new accounts during the first six months and manage at‑risk accounts.
• Monitor open orders, expedite as needed, and ensure SLA compliance.
• Communicate order status and updates clearly to customers and internal sales teams.

Required profile

• Independent thinker with strong decision‑making abilities.
• Excellent customer service orientation.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Capable of thriving in a fast‑paced, autonomous work environment.

Required skills