Senior T24 COB Support Specialist

About the role

The Senior T24 COB Support Specialist provides technical support, administration and troubleshooting for T24/Transact Close‑of‑Business (COB) operations. Working closely with Operations, Finance, Technology and Infrastructure teams, the role ensures timely and accurate transaction processing, system availability and regulatory compliance.

Key responsibilities

• Provide technical support and troubleshooting for T24/Transact COB processes.
• Monitor COB operations, identify and resolve issues impacting processing cycles.
• Collaborate with cross‑functional teams to ensure smooth execution of COB activities.
• Analyse and resolve transaction processing errors, accounting discrepancies and system‑related incidents.
• Administer and maintain the T24/Transact platform, including configuration, upgrades and patch deployments.
• Maintain COB procedures, operational documentation and knowledge bases.
• Prepare reports on processing volumes, issue trends and error rates.
• Ensure compliance with regulatory requirements, internal controls and audit standards.
• Participate in incident management, root‑cause analysis and continuous improvement initiatives.

Required profile

• Bachelor’s degree in Computer Science, IT or related field.
• 8+ years experience with T24/Transact core banking systems, focusing on COB support.
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder management skills.
• Fluency in English.

Required skills

• T24/Transact platform knowledge.
• Close‑of‑Business (COB) process management.
• Application server administration.
• Database server administration.
• System administration concepts.
• ITIL framework and service management practices.