Technical Customer Service Representative – Remote

About the role

TalentPop is seeking a senior‑level Technical Customer Service Representative to join its remote E‑Commerce support team. You will work with global teammates, providing high‑quality technical assistance through Gorgias CRM.

Key responsibilities

• Deliver high‑level technical support via email, chat, and troubleshooting using Gorgias.
• Analyze support data and suggest improvements to the customer experience.
• Own ticket resolution from start to finish, ensuring timely closure.
• Monitor backlogs and guarantee prompt responses to all queries.
• Communicate clearly and professionally to support customer success.

Required profile

• At least 1 year of hands‑on experience with Gorgias.
• 1 + year in technical support or troubleshooting roles.
• Excellent written and spoken English.
• Strong problem‑solving ability and curiosity.
• Experience in E‑Commerce or SaaS support is a plus.

Required skills

• Gorgias
• CRM platforms

What we offer

• Project bonus opportunities and annual salary increase.
• Permanent remote setup with long‑term stability.
• PTO, paid holidays, and health/dental coverage or stipend.
• Career progression paths such as Team Lead or Trainer.