Center Operations Manager – Visa Application Centre

About the role

TLScontact is seeking a Center Operations Manager to lead the day‑to‑day activities of its Visa Application Centre (VAC) in Islamabad. You will ensure smooth processing of visa applications, uphold service quality, and collaborate with government clients and partner organisations.

Key responsibilities

• Oversee daily operations of the Islamabad VAC and any subsidiary temporary remote Application Centres (TELs) in line with Standard Operating Procedures.
• Develop and implement first‑class customer services, working closely with government clients and support organisations.
• Manage the physical facilities to ensure they are fit for purpose and maintain a safe working environment.
• Lead recruitment, training, performance management and motivation of VAC/TEL staff.
• Drive strategic planning, commercial development, turnover growth and market‑share expansion.
• Ensure confidentiality, integrity of systems and compliance with corporate values.
• Provide mentorship to other VAC/TEL locations and implement central company initiatives.

Required profile

• Bachelor’s degree or higher.
• Minimum 5 years experience in a multinational company with a customer‑experience focus.
• At least 3 years of team‑management experience.
• Minimum 3 years of operations process‑management experience.
• Fluent in French and English (speaking, reading, writing).
• Strong communication, organisational and leadership abilities.
• Ability to work under pressure and meet tight deadlines.

Required skills

• Proficiency in MS Office.