Client Servicing Executive - Event Management

About the role

The Catalyst Group is hiring a Client Servicing Executive for one of Pakistan's largest and most premium event management companies, based in Lahore. The role supports client communication and event coordination from initial enquiry to final delivery, organising briefs, managing approvals and follow-ups, coordinating with internal teams and making sure deadlines and event requirements are communicated accurately.

Key responsibilities

• Record client enquiries and help develop clear briefs covering objectives, dates, venues, guest numbers, budget guidelines and required services.
• Prepare meeting notes, action lists and follow-up messages, keeping accurate records of client decisions and outstanding information.
• Support proposals, presentation decks and quotations using approved inputs from senior team members, design and cost control.
• Coordinate with internal teams on design options, estimates, production requirements and delivery timelines, flagging potential delays.
• Track client approvals for scope, designs, quantities and changes so delivery teams have the latest approved information.
• Share progress updates, answer routine queries and escalate complaints, scope changes and commercial decisions to the responsible lead.
• Support site visits, event checklists, setup coordination and on-site client assistance under supervision.
• Maintain enquiry and event trackers, client contact records and project documentation.
• Collect post-event feedback and support closing outstanding client actions, documentation and handovers.

Required profile

• 0-2 years of relevant experience, including internships, in events management, client servicing, hospitality or customer service; fresh graduates with strong communication and organisational skills are encouraged to apply.
• Degree in Business, Marketing, Communications or a related field preferred.
• Willingness to attend site visits and work around event schedules.

Required skills

• Clear written and verbal communication in English and Urdu.
• Strong organisation and attention to detail on dates, quantities, approvals and deadlines.
• Confidence preparing presentations and using Excel or Google Sheets, email and shared documents.