Client Success Manager – 2

About the role

The Client Success Manager is responsible for owning the customer service experience, acting as the primary point of contact for escalations, and ensuring overall operational health of assigned accounts.

Key responsibilities

• Own and manage the customer service experience, handling escalations and day‑to‑day challenges.
• Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management and delivery standards.
• Conduct regular operational business reviews with Account Managers and clients.
• Monitor SLA performance, coordinate issue resolution, and drive risk mitigation.
• Identify account development opportunities and ensure accurate documentation.

Required profile

• Minimum 3 years of customer service or account management experience.
• Strong communication skills and proven ability to resolve complex issues quickly.
• Ability to work in a fast‑paced environment with diverse groups and meet aggressive deadlines.
• Experience presenting to top‑tier clients and working with little supervision.

What we offer

• Comprehensive benefits package including life insurance, optional health insurance, EOBI and a voluntary pension scheme.
• Additional perks such as complimentary meals and access to an in‑house gym.
• Inclusive, diverse workplace with equal opportunity employment.