Cold Calling Agent

About the role

Shelbys Arteves Private Limited, a Karachi-based technology and services company, is hiring a Cold Calling Agent to promote its software development, web and mobile application, cloud, cybersecurity, AI/ML and IT consulting services to prospective business clients. The role is on-site in Karachi and suits someone who communicates confidently, stays organized and is comfortable making frequent outbound calls.

Key responsibilities

• Make outbound calls to prospective businesses using company-provided contact lists and outreach guidance.
• Explain the company's digital services clearly and tailor initial conversations to each prospect's needs.
• Ask discovery questions, qualify leads and record call outcomes and contact details accurately in the CRM.
• Schedule follow-up meetings for qualified prospects and coordinate handoffs with the sales or consulting team.
• Follow approved scripts and calling procedures while remaining courteous and professional.
• Meet agreed activity and lead-quality targets, review feedback and share prospect insights with the team.

Required profile

• Clear, confident verbal communication and a professional telephone manner.
• Ability to engage business prospects, ask relevant discovery questions and explain services simply.
• Comfort with high-volume outbound calling, handling objections calmly and staying persistent without being pushy.
• Strong listening, lead qualification and appointment-setting skills.
• Professional spoken English and Urdu; additional languages are beneficial.
• Reliable attendance and willingness to work on-site in Karachi.

Required skills

• Able to learn and discuss technology service offerings such as software, web and mobile apps, cloud, cybersecurity and IT consulting.
• Accurate data entry and consistent CRM or spreadsheet record keeping.
• Good organization, time management and follow-through on scheduled callbacks.