Contact Center Manager – Digital Banking
Allied Bank Limited · Lahore
Job description
About the role
The Contact Center Manager will lead the inbound operations of the Allied Contact Center within the Digital Banking Group, ensuring high‑quality customer service and compliance with banking regulations.
Key responsibilities
- Oversee daily inbound operations and manage the assigned team.
- Maintain high standards of courtesy, accuracy, and call‑handling skills.
- Conduct daily shift briefings, team huddles, and regular performance meetings.
- Provide training on products, processes, and personal development.
- Monitor and reduce Phone Banking error rates through quality assurance.
- Evaluate team performance daily, weekly, and monthly and submit required reports.
- Achieve assigned key performance indicators (KPIs).
Required profile
- Master’s degree preferred; Bachelor’s degree acceptable.
- 3–5 years of relevant experience in call‑center or banking operations.
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Published 8 hours ago
Expires 1 month from now
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Allied Bank Limited
Lahore
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