Customer Sales Representative (CSR) - Outbound

About the role

We are launching a new consumer platform for families and need the first human voice customers hear. You will call new sign‑ups, confirm their details, explain the service and guide them through profile completion and payment.

Key responsibilities

• Call new sign‑ups within 30 minutes of registration during your shift
• Confirm identity, explain process, pricing and refund guarantee in Urdu and English
• Share payment details via WhatsApp and stay on the line until payment is confirmed
• Guide customers through profile completion and verification
• Follow up with paid users who have not completed their profile
• Log every call, outcome, objection and callback time in the CRM
• Hand off complaints, refunds and technical issues to the support team
• Meet daily call and weekly conversion targets

Required profile

• Fluent, polite spoken Urdu and working English
• Comfortable speaking with parents and elders about family matters
• Ability to handle objections calmly without being pushy
• Reliable attendance on fixed shifts, including evening hours
• Any customer‑facing experience, internship or university society role is a plus

Required skills

• Basic comfort with WhatsApp Business
• Basic comfort with Google Sheets
• Basic comfort with a CRM system

What we offer

• Competitive base salary
• Commission on every paid conversion
• Performance bonus on monthly targets