Customer Success Manager
Burq, Inc. · Lahore
Job description
About the role
Burq is looking for a proactive Customer Success Manager to guide SMB customers through onboarding, product adoption, and ongoing support. You will be the primary point of contact, ensuring a smooth experience with our logistics platform.
Key responsibilities
- Support onboarding for new SMB customers, coordinating setup with internal teams.
- Assist customers with platform usage, resolve issues, and answer general queries.
- Maintain and update customer data in HubSpot CRM.
- Identify at‑risk customers and escalate concerns to the Customer Success Manager.
- Collaborate with sales and operations to ensure seamless handoff and service delivery.
Required profile
- 1–3 years of experience in Customer Success or Account Management, preferably in a B2B or tech‑enabled environment.
- Experience working with SMB customers and handling multiple accounts.
- Strong communication, analytical, and problem‑solving abilities.
- Ability to thrive in a fast‑paced startup setting.
Required skills
- Familiarity with CRM tools, specifically HubSpot.
- Basic data handling and customer onboarding processes.
What we offer
- Competitive salary and medical benefits.
- Educational courses and generous time off.
- Commitment to diversity and equal opportunity employment.
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Published 8 hours ago
Expires 1 month from now
2 views · 0 interested
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Burq, Inc.
Lahore