E-commerce Operations Specialist

About the role

Carpe Diem, a company of 600+ people serving 400+ clients across the USA with lead generation, AI automations, SaaS growth and development, is looking for an experienced E-commerce Operations Specialist. The role manages operations, order fulfillment and customer order management, and is fully remote.

Key responsibilities

• Manage daily e-commerce operations and order processing
• Handle Shopify store operations, order management and fulfillment workflows
• Use Zoho CRM to maintain customer records and operational data
• Coordinate shipping, logistics and delivery tracking
• Handle customer order inquiries, modifications, cancellations and issue resolution
• Communicate with international clients, internal teams and logistics partners
• Maintain accurate operational records and ensure timely order fulfillment

Required profile

• Bachelor's or Master's degree in Business Administration, Supply Chain Management, E-commerce or a related field
• 3-4 years of experience in e-commerce operations, order management or fulfillment
• Previous experience with international clients, preferably US or UK markets, is a plus
• Excellent verbal and written communication skills

Required skills

• Hands-on experience with Shopify and Zoho CRM
• Nice to have: international shipping, import or customs experience; experience with US companies; Google Sheets or Excel for reporting

What we offer

• Full-time, 100% remote position
• Market competitive salary
• Monthly performance incentives and quarterly performance bonuses
• Interest-free loans up to PKR 500,000