Front Desk Officer

About the role

The International School is looking for a professional Front Desk Officer to manage the daily reception and administrative tasks that support students, teachers and parents. This position is the first point of contact for visitors and plays a key role in ensuring smooth communication and efficient workflow within the school environment.

Key responsibilities

• Greet and assist students, parents, visitors and staff at the main reception, maintaining a courteous and professional presence.
• Answer, route and take messages for incoming telephone calls, following up as required.
• Maintain student attendance logs, visitor sign‑in/out records and ensure confidentiality of all records.
• Perform routine administrative tasks such as filing, photocopying, preparing letters and distributing circulars.
• Coordinate appointment schedules for administrators, teachers and parent meetings, and manage daily calendars.
• Receive and direct deliveries, manage front‑desk supplies inventory and liaise with facilities when needed.
• Assist with student admission procedures and related documentation.

Required profile

• Strong verbal communication and interpersonal skills.
• Excellent telephone etiquette and message‑taking accuracy.
• Attention to detail, confidentiality and ability to remain calm under pressure.
• Organizational ability to manage multiple tasks and schedules.
• Professional appearance, punctuality and customer‑service orientation.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Experience using school management or database systems for attendance and records.