Head of Global Sales

About the role

We are a Managed Service Provider delivering technology support and dedicated resource services worldwide. We are looking for a Head of Global Sales to own and grow revenue across all markets, acting as the commercial engine of the business while working directly with the CEO and delivery teams.

Key responsibilities

• Own global revenue targets and drive consistent pipeline growth across SMB, mid‑market, and enterprise client segments.
• Build and execute outbound sales strategies, including cold outreach, prospecting, and lead generation.
• Manage and develop a global sales team, establishing KPIs, playbooks, and performance cadences.
• Maintain accurate forecasting and pipeline reporting through CRM tools and provide regular updates to the CEO.
• Identify new geographies, verticals, and channel partnerships to expand market reach.
• Lead discovery calls, understand client IT environments, and present managed services and dedicated resource offerings.
• Scope and structure service proposals for tech support, dedicated staffing, cloud migrations, M365 deployments, and project delivery.
• Translate technical requirements into commercial proposals, SLAs, and service agreements.
• Drive upsell and cross‑sell across existing clients, building long‑term relationships with IT directors and C‑suite stakeholders.
• Lead or co‑lead technical interviews for internal hires such as system administrators, network engineers, migration specialists, and M365 consultants.

Required profile

• Senior leader comfortable building pipelines from scratch and leading consultative pre‑sales conversations.
• Proven ability to work closely with CEOs and delivery teams to convert opportunities.
• Experience managing global sales teams and setting performance metrics.
• Strong understanding of IT services, managed services, and dedicated staffing models.

Required skills

• Microsoft 365 (M365) consulting and deployments.
• Cloud migration expertise.
• IT helpdesk and technical support knowledge.
• System administration.
• Network engineering.
• Project delivery management.
• Use of CRM tools for forecasting and pipeline reporting.