ICT Assistant

About the role

The United Nations Observer Group in India and Pakistan is recruiting an ICT Assistant in Islamabad on a six-month consultant basis. The contractor delivers timely and documented ICT support, keeps accurate asset and service records, submits monthly service reports and provides reliable information for monitoring agreed services to client UN agencies.

Key responsibilities

• Provide first-line technical assistance to designated client agencies, including troubleshooting computers, peripherals, approved software and connectivity issues.
• Assist with the installation, configuration, maintenance and basic troubleshooting of ICT equipment and network-connected devices.
• Record, monitor and resolve assigned ICT incidents and service requests, escalating complex issues to the appropriate technical personnel.
• Maintain accurate inventories and records of equipment allocation, installation, relocation, repair and handover.
• Assist with authorized user-account and software-support activities while complying with UN information-security and confidentiality requirements.
• Maintain agency-specific records of services delivered, activities performed and effort or resource utilization for service monitoring and cost-recovery reporting.
• Prepare monthly ICT service-delivery reports covering completed activities, outstanding requests, service performance and issues needing management attention.

Required profile

• Secondary education; a diploma or certificate in ICT, Computer Science or a related discipline is desirable.
• At least three years of relevant ICT technical-support experience, including end-user support, hardware and software troubleshooting, ICT asset management and service documentation.
• Experience of technical support in the United Nations or international organizations is a plus.
• Working knowledge of written and spoken English.

Required skills

• Familiarity with Microsoft Windows and Microsoft 365.
• Computer hardware, printers, basic networking, Wi-Fi connectivity and endpoint security.
• Service-request tracking systems.
• A technical certificate in ITIL Foundation is desirable.