Product Operations Manager - In-App Shopping

About the role

Careem is looking for a strategic, analytical and execution-driven Product Operations Manager to lead the team behind the Careem Quik in-app shopping experience. Sitting within the Merchandising function, the role bridges Product, Engineering and Commercial teams, improving customer engagement, conversion, operational efficiency and product innovation. The manager leads a team of Product Operations Specialists.

Key responsibilities

• Own and optimize in-app engagement and conversion metrics such as CTR, Add-to-Basket Rate and conversion; analyze customer behavior and user funnels, using data-driven insights, A/B testing and experimentation
• Partner with Product and Engineering on roadmap planning, feature launches, testing, rollout execution and post-launch monitoring, and set up feedback loops to close product gaps
• Streamline workflows, automate repetitive tasks and build scalable processes, quality assurance frameworks and operational standards
• Champion AI adoption in Merchandising, implementing AI-powered tools and automation in daily workflows
• Manage and mentor a Product Operations team, oversee day-to-day execution and collaborate with Product, Engineering, Data and Commercial teams
• Communicate performance insights, priorities and project progress to stakeholders and leadership

Required profile

• 5+ years in Product Operations, E-commerce, Growth or related roles, preferably in quick commerce, e-commerce or marketplace businesses
• 1-2+ years of people management experience
• Bachelor's degree in Business, Engineering, Computer Science or a related field preferred
• Hands-on experience or strong interest in AI and automation

Required skills

• SQL (essential)
• BI tools: Tableau, Power BI, Looker
• Project management tools: Jira, Trello
• Funnel analysis, conversion optimization and A/B testing

What we offer

• Work 4 days a week in the office and 1 day from home, plus 30 days a year working remotely from anywhere with unlimited vacation days
• Healthcare benefits and fitness reimbursement