Program Operations Assistant Manager (TJ)

About the role

The Punjab Skills Development Fund is hiring a Program Operations Assistant Manager in Lahore. The role leads and manages program and contract operations for a portfolio of PSDF-funded schemes, Training Service Providers (TSPs) and regions, ensuring training contracts are executed in line with PSDF business rules, SOPs and funding-partner requirements. It supervises Program Operations Specialists and oversees the full contract cycle, from pre-contract evaluation and class commencement through enrolment, assessment, completion, employment verification and scheme closure.

Key responsibilities

• Lead day-to-day program operations and contract execution for allotted schemes, TSPs and regions, ensuring delivery as per contract, business rules and SOPs.
• Oversee the complete contract lifecycle, from signing and class commencement through enrolment, training delivery, assessment and certification, completion, employment verification and scheme closure.
• Monitor contract-to-completion and employment ratios against targets and take corrective action with TSPs (warnings, deductions or penalties).
• Plan, conduct and review pre- and post-contract evaluations and field visits of TSPs, and follow up on findings.
• Supervise the rollout of new schemes and initiatives within the portfolio, ensuring compliance with Government of Punjab and development partner requirements.
• Review and recommend TSP invoices, trainee stipends and final payments, and refer payment or service discrepancies to the Monitoring team.
• Support internal, external and donor audits and ensure timely closure of audit observations.
• Act as escalation point for TSPs, trainees and employers, and oversee complaint redressal through the PSDF helpline and CRM.
• Maintain liaison with internal departments (Monitoring & Evaluation, Finance, Business Development, MIS/IT, Legal) and external stakeholders.
• Approve the quarterly TSP capacity-building plan, design and update the program operations framework, SOPs and checklists, and lead upgrades to operations monitoring tools and BSS/CRM.
• Set up reporting mechanisms and dashboards, streamline workflows and supervise Program Operations Specialists.