Proxy Caller

About the role

Corphex, a Pakistan-based legal and compliance services firm offering Employer of Record and Contractor of Record solutions, is hiring a full-time, on-site Proxy Caller in Lahore. The caller conducts outbound and inbound calls on behalf of clients, represents client instructions accurately, gathers information and documents call outcomes in line with internal procedures.

Key responsibilities

• Follow scripts and workflows while making calls and update records in CRM or call management systems.
• Document call outcomes and escalate complex issues to relevant team members.
• Collaborate with legal, compliance and operations teams so that all communications are professional, accurate and compliant with company policies.
• Schedule follow-up calls and coordinate with international clients on time-sensitive matters.
• Contribute to improving call processes and documentation standards.

Required profile

• Strong verbal communication and active listening, able to speak professionally in English and local languages.
• Customer service and client-facing skills, including relationship-building, empathy and conflict resolution.
• Attention to detail and good documentation skills for recording call notes, outcomes and follow-ups.
• Good understanding of process compliance and ability to follow scripts, workflows and SOPs.
• Time management and organizational skills to handle multiple calls and priorities.
• Ability to work in an on-site team and coordinate with cross-functional departments.
• Prior experience in a call center, customer support, telemarketing or similar calling role is preferred; familiarity with legal, compliance or HR processes is an advantage.
• Minimum high school diploma; a bachelor's degree in Business, Communications or a related field is beneficial.

Required skills

• Proficiency in call management tools and CRM systems.
• Basic office software such as MS Office and Google Workspace.