Remote Operations Coordinator (US Moving Company)

About the role

Movix is a fast-growing US moving company. Its operators work remotely from Pakistan on US hours and are the point of contact for customers, making sure every move runs on time from the first call to the crew arriving at the door. This is a full-time, 100% remote position with US business hours (for example 6:00 PM to 3:00 AM PKT).

Key responsibilities

• Handle inbound and outbound customer calls and texts in a friendly, clear and professional way.
• Book new moves and schedule them into the right day and time slot.
• Assign and confirm moving crews for each job.
• Keep every job accurate and up to date in the CRM.
• Follow up on details such as addresses, timing and special items.
• Solve day-of problems quickly and calmly, including reschedules, delays and last-minute changes.

Required profile

• Fluent, confident spoken and written English; a professional, friendly phone manner.
• Strong organization and attention to detail, able to handle many jobs at once.
• Calm under pressure and quick to solve problems.
• Comfortable learning and working in software and CRM tools; training provided.
• Reliable, self-motivated and able to work independently from home.
• Available to work US Eastern hours (a night shift in Pakistan).
• Nice to have: experience in a call center, sales, dispatch, customer support or virtual assistant role, and background working with US or international clients.

Required skills

• CRM and web tools (training provided)
• Solid typing and everyday computer skills (email, spreadsheets, web apps)
• Problem-solving under pressure

What we offer

• Incentive bonus
• Pay of PKR 45,000 to 75,000 per month

To apply, send your application through the recruiter named in the original posting; shortlisted candidates will have a short call, so clear spoken English matters.