Travel Consultant - Customer Service & Sales (flydubai)

About the role

MENZIES-RAS Pvt Ltd is hiring a Travel Consultant in Karachi to represent flydubai. The consultant assists customers with their travel needs by handling flight reservations, ticketing and itinerary planning, and promotes flydubai's travel products such as baggage upgrades, seat selection and travel insurance. The role does not involve managing a team; it is a hands-on position within a dynamic, team-oriented environment.

Key responsibilities

• Provide excellent customer service by phone, email and in person, and respond promptly to inquiries about fares, baggage policies, flight schedules, destinations and regulations.
• Assist customers with flight bookings, ticket issuance and itinerary arrangements accurately.
• Process payment transactions securely and ensure accuracy in all financial dealings.
• Promote additional flydubai products and services to maximise sales opportunities and contribute to sales targets set by the Sales Manager.
• Ensure all reservations and documentation comply with flydubai policies and regulatory requirements.
• Keep up to date on travel industry trends, routes, promotional offers and travel advisories.
• Learn quickly new travel booking systems and technology, and prioritise tasks efficiently in a fast-paced environment.

Required profile

• At least one year of experience in customer service or sales.
• Strong organisational skills and adaptability to new travel industry systems.
• Effective communication, professionalism, customer focus, teamwork, personal accountability, resilience and sound decision-making.