Airport Services Manager – Lahore

About the role

As the Airport Services Manager for Emirates in Lahore, you will provide overall leadership of airport operations, ensuring the highest standards of safety, security, customer service and operational performance. You will collaborate with airport authorities, ground handling partners, government agencies and internal stakeholders to deliver seamless, high‑quality service to millions of passengers each year.

Key responsibilities

• Lead and oversee all airport operations, ensuring compliance with Emirates' safety, security and customer service standards.
• Drive operational excellence by meeting KPIs such as on‑time performance, service level agreements, baggage handling and customer satisfaction.
• Build and maintain strong partnerships with airport authorities, ground handling agents, government departments and other operational stakeholders.
• Coach, develop and motivate airport teams, fostering a high‑performance, customer‑centric culture.
• Manage disruptions, delays, diversions, emergency response and business continuity planning.
• Monitor performance, identify improvement opportunities and implement initiatives to enhance productivity, safety and cost efficiency.
• Control station budgets, operating expenses and capital expenditure while ensuring value‑driven resource utilisation.
• Oversee administrative duties including operational reporting, performance management, complaint resolution, baggage claims, invoice verification and service recovery.
• Maintain emergency response plans, conduct training and readiness exercises, and ensure compliance with corporate emergency requirements.
• Represent Emirates at industry forums, airport operational committees and government stakeholder meetings.

Required profile

• Bachelor's degree or equivalent qualification.
• Minimum 8 years of experience in airport passenger handling or airport operations, with at least 5 years in a leadership role.
• Advanced qualifications in Passenger Services, Ground Operations, Reservations & Ticketing, Baggage Services or Weight & Balance are advantageous.
• Strong understanding of airport operations, flight planning and operational procedures.

Required skills