Assistant Manager – Investigations (Payments Operations)
Mashreq · Division de Karachi
Job description
About the role
The Assistant Manager – Investigations will support the Payments Operations team by handling a wide range of investigation queries related to fund returns, amendments, recalls and more. The role requires deep knowledge of both outward and inward remittance processes and a focus on quality and continuous improvement.
Key responsibilities
- Interpret and resolve investigation query messages such as returns of funds, unable to apply, amendment, BCNR, recall, RFI and back valuation.
- Maintain comprehensive knowledge of outward and inward remittance procedures.
- Perform quality checks on CPC processes and generate daily, weekly and monthly MIS reports and dashboards.
- Analyse recurring queries, collaborate with managers and propose process improvements to reduce repetitive issues.
- Provide timely feedback to the processing team to enhance performance.
- Ensure timely completion of RCSA for all CPC processes and upload results in PRISM for UAE and IBG locations.
Required profile
- Strong understanding of investigation queries in payments operations.
- Experience with outward and inward remittance workflows.
- Ability to conduct quality checks and produce MIS dashboards.
- Analytical mindset to identify patterns and suggest process enhancements.
- Attention to detail for RCSA compliance and documentation.
Required skills
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Published 17 hours ago
Expires 1 month from now
4 views · 0 applications
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Mashreq
Division de Karachi
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