Associate, Office of CEO, AKU Health Services

About the role

Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute offering medical services under one roof, with a tertiary care hospital in Karachi, a network of secondary care hospitals, medical centres and clinical laboratories across Pakistan, and home healthcare and medicine delivery. It is JCI-accredited as an academic medical centre. This Associate position supports the CEO of AKU Health Services in hospital-wide coordination, operations, reporting, new projects and monitoring of ongoing activities.

Key responsibilities

• Assist the CEO in hospital-wide coordination, operations, reporting, new projects and monitoring of ongoing activities, such as new hospital growth initiatives, operations simulation and modelling, strategic plans and reports, systems to manage rapid growth, process streamlining, space planning and other assigned projects.
• Facilitate the CEO's office in planning, coordinating and decision-making through data mining, data analysis and report writing.
• Support cross-functional teams in process improvement and integrated problem solving, leading to business development, cost savings, productivity and standardisation.
• Liaise with multi-functional teams inside and outside the CEO's office to improve hospital operations.
• Participate in and coordinate quality and performance improvement activities.
• Share relevant information and data with the CEO in a timely manner.

Required profile

• At least a Bachelor's degree in Business Management, Hospital Administration or another relevant discipline; a Master's degree in the same field and certifications in project management and process improvement are preferred.
• At least three years of relevant experience.
• Familiarity with the diverse functions of hospital operations.
• Ability to handle sensitive and difficult issues constructively, work under pressure and meet defined deadlines.

Required skills

• Competency in financial analysis.
• Proficiency in MS Office and commonly used office applications.
• Strong organisation, creative problem-solving, interpersonal skills, multitasking and the ability to write formal reports.