Audio Data QA - Transcription & Policy Review

About the role

A detail-oriented reviewer is needed to quality-check pre-recorded customer service conversations for an AI data project. You will correct and validate transcripts, check that the agent followed the required policy rules, and decide whether each item is ready for delivery or needs further review. This is fully remote, part-time work, open worldwide except for applicants in Africa or in sanctioned countries.

Key responsibilities

• Review pre-recorded customer service conversations
• Correct and validate transcripts against the audio
• Check that agents followed the required policy rules
• Mark each item as ready for delivery or flag it for further review
• Write clear notes on anything questionable

Required profile

• Fluent English (C1-C2): able to follow a normal conversation in audio and write clean, accurate corrections
• Experience in AI data training or AI data preparation workflows
• Hands-on experience with audio transcription, annotation or transcript correction
• Ability to apply policy rules consistently and document or flag issues clearly
• Quality assurance or quality control experience preferred
• Able to commit to and reliably meet an agreed part-time schedule

Required skills

• Audio transcription
• Quality assurance

What we offer

• Fully remote, part-time work
• Independent contractor status
• Onboarding provided