Call Center Specialist (Tele-Sales)

About the role

SandLab provides ICT, BPO and digital solutions to businesses. This full-time Call Center Specialist develops phone-based revenue by building rapport with potential customers through telephone sales and communications. The role involves generating sales leads, making prospect calls, answering incoming calls and following up on leads. It is a Monday to Friday, 6:00 AM to 3:00 PM position with a 12-month contract term.

Key responsibilities

• Handle inbound and outbound, unsolicited prospect calls and convert them into sales.
• Maintain and expand the prospect database by researching and finding new leads.
• Cold-call and email prospects to qualify them and identify decision makers.
• Educate prospects about the company's services and products.
• Answer inbound prospect calls, qualify prospects before offering a site visit, and cross-sell and up-sell existing customers by phone and e-mail.
• Overcome objections and provide prompt, courteous customer service.
• Collaborate with the Sales and Business Manager on strategic approaches and activity calendars.
• Communicate the brand identity, attend sales training, and support the wider sales team.

Required profile

• Direct experience in sales, telesales or lead generation.
• Proven ability to convert prospects and close deals.
• Experience in opportunity qualification, pre-call planning, call control, account development and time management.
• Strong objection-handling skills and the ability to build lasting customer relationships.
• Self-motivated, with high energy and integrity.

Required skills

• Exceptional verbal communication, presentation and listening skills.
• Strong written communication skills.
• Able to perform basic calculations and work both independently and in a team.

What we offer

• Market-leading salary and performance-based bonuses.
• Conveyance allowance and home internet subsidy.
• Professional development budget and leave encashment.
• Annual, sick and casual leave.

To apply, send an updated CV to the company's HR contact.