Creative Team Lead - Operations & Creative

About the role

NSOL BPO is hiring an experienced, proactive and results-driven Operations & Creative Team Lead to oversee its creative, technical and business development teams. The role covers daily operations, team supervision, timely project delivery and quality standards, and calls for strong leadership, organisational, communication and problem-solving skills, plus knowledge of creative production, digital marketing and project management. It is a full-time, onsite position in Bahria Town Phase 7, Rawalpindi, working 8:00 AM to 5:00 PM Pakistan Standard Time.

Key responsibilities

• Lead and supervise multidisciplinary teams including graphic designers, UI/UX designers, video editors, GoHighLevel specialists and business development professionals.
• Plan, assign and monitor daily tasks, priorities, responsibilities and deadlines across departments.
• Track individual and team performance against KPIs, productivity standards and project deadlines.
• Manage workflows, task assignments and project delivery using ClickUp and other approved systems.
• Review graphic designs, UI/UX layouts, videos and marketing materials for quality and consistency.
• Coordinate between creative, technical, marketing and business development teams.
• Identify bottlenecks, resolve workflow challenges and implement improvements.
• Run team meetings, performance reviews, coaching and training, and ensure adherence to SOPs and reporting requirements.
• Prepare regular progress reports and escalate issues to management.

Required profile

• At least 4 years of experience in team leadership, operations management or creative project management.
• Proven experience managing multidisciplinary creative, marketing or operational teams.
• Ability to work under pressure, manage multiple projects and meet deadlines.
• Preferred: experience in a BPO, digital marketing or creative agency, and familiarity with creative production pipelines, sales operations and lead generation.

Required skills

• Graphic design, UI/UX design, video editing and digital marketing workflows.
• Familiarity with GoHighLevel (GHL) and ClickUp or similar project management tools.
• KPI monitoring, team coaching and conflict resolution.

Candidates apply through the online application form provided by the employer.