Customer Service Representative - US Client Support

About the role

ABS International is expanding its Inbound Customer Operations team in Gulshan-e-Iqbal, Karachi, and is hiring a Customer Service Representative to help American customers. This is a customer support position, not a sales role: you will assist existing US-based customers, answer their inquiries, resolve service-related concerns and make sure they have a positive experience. The job is full-time, permanent and 100% on-site, with fixed shifts and no rotations.

Key responsibilities

• Handle inbound calls from existing US-based customers.
• Respond to customer inquiries and guide them toward appropriate solutions.
• Resolve service-related concerns professionally and efficiently.
• Maintain accurate records of customer interactions.
• Follow established company procedures and service standards.
• Ensure every customer interaction delivers a positive experience.

Required profile

• Good spoken and written English communication skills.
• Patient, polite and customer-oriented attitude.
• Strong interpersonal and problem-solving abilities.
• Customer service or BPO experience preferred; fresh candidates with strong English are encouraged to apply.
• Availability for full-time, on-site work, Monday to Saturday.

What we offer

• Base salary of PKR 40,000 to 45,000 per month.
• Monthly attendance allowance of PKR 3,000.
• Performance-based incentives.
• 15 days fully paid annual leave.
• Provident fund (PF).
• Comprehensive training and career growth opportunities.

Shift timings are 6:00 PM to 2:00 AM or 7:00 PM to 3:00 AM, Monday to Saturday. To apply, send your CV by email to the employer's HR contact.