Dispatch Coordinator

About the role

The Dispatch Coordinator works within Operations / Logistics and reports to the Operations Manager or Dispatch Manager. The role coordinates daily transportation and dispatch operations, ensures timely delivery of shipments, allocates vehicles and drivers effectively, and keeps communication smooth between drivers, customers and internal departments.

Key responsibilities

• Coordinate daily dispatch activities, assign shipments, routes and delivery schedules to drivers, and monitor vehicle movements and delivery progress
• Maintain regular contact with drivers about their loads and routes, coordinate vehicle availability and driver schedules, and handle delays, route changes and operational issues
• Track shipments, give timely status updates, keep accurate dispatch records, delivery receipts and shipment documentation, and ensure proof of delivery is received and kept
• Update dispatch information in the relevant software or tracking systems and liaise with warehouse, operations and customer service teams
• Prepare daily dispatch and delivery reports, track on-time pickup and delivery performance, and record completed, pending and delayed shipments
• Identify operational issues and recommend improvements

Required profile

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related field
• 1-3 years of experience in dispatch, logistics, transportation or operations coordination
• Strong communication, coordination, problem-solving and time-management skills; ability to manage several tasks under pressure
• Familiarity with transportation management systems (TMS) is an advantage

Required skills

• Proficiency in MS Excel and MS Office
• Coordination, organization, attention to detail and teamwork