Dispatch Executive

About the role

We are seeking a Dispatch Executive to lead our final‑mile delivery operations in Rawalpindi. The role involves coordinating drivers, warehouses, and B2B customers to ensure on‑time deliveries and smooth logistics flow.

Key responsibilities

• Plan and optimise delivery routes based on capacity, geography and delivery windows.
• Schedule B2B delivery appointments and maintain accurate customer records.
• Monitor drivers in real time, provide updates and resolve on‑road issues.
• Track delivery progress, transit times and on‑time KPIs.
• Coordinate with warehouses, carriers and internal support teams for seamless execution.
• Communicate delivery updates to US‑based customers via calls and emails.
• Maintain dispatch reports, delivery logs and other operational documentation.
• Identify operational challenges and recommend process improvements.

Required profile

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or related field.
• Minimum 2 years of experience in logistics, dispatch or final‑mile delivery operations.
• Strong verbal and written English communication skills.
• Ability to work in a fast‑paced, deadline‑driven environment.

Required skills

• Microsoft Excel
• Microsoft Office suite
• Experience with TMS or routing software
• Familiarity with GPS tracking and mapping systems

What we offer

• Competitive salary and benefits package
• Medical benefits, gratuity & EOBI
• Gym membership and free meals
• Outdoor trips, team events and a dynamic work environment