E-Commerce Sales Executive

About the role

TechloSet Solutions is seeking a customer‑focused, sales‑oriented professional to manage online sales, handle customer inquiries and process orders across multiple digital channels.

Key responsibilities

• Manage customer inquiries and online orders through WhatsApp, Facebook, Instagram and the company website.
• Respond promptly to questions, provide accurate product and order information, and confirm orders.
• Convert inquiries into sales through effective communication and follow‑ups.
• Maintain accurate customer records and order details in internal systems.
• Coordinate with dispatch, delivery, returns and exchanges teams.
• Resolve customer concerns professionally to ensure a smooth buying experience.

Required profile

• 1–2 years of experience in e‑commerce sales, online sales or customer support (fresh candidates with strong communication and sales skills may also apply).
• Strong communication skills in English and Urdu.
• Excellent interpersonal, organizational and follow‑up abilities.
• Ability to manage multiple customer conversations and orders efficiently.

Required skills

• Basic computer skills.
• Familiarity with social media platforms such as WhatsApp, Facebook and Instagram.