Licensing Advisor

About the role

The Licensing Advisor will act as the primary liaison between Zones and its clients for software licensing maintenance and subscription renewals. This client‑focused position ensures customers receive proactive, white‑glove support throughout the software lifecycle.

Key responsibilities

• Own and manage proactive client engagement for licensing maintenance and subscription renewals.
• Serve as the primary point of contact for licensing escalations within the assigned region.
• Coordinate regular cadence meetings with Client Success Specialists (CSS) and account support teams.
• Schedule and lead business reviews, status calls, and other stakeholder communications.
• Prepare and deliver reports, presentations, and standardized license reviews for clients.

Required profile

• Strong intellectual curiosity and problem‑solving ability.
• Excellent written and verbal communication skills.
• Ability to influence business and technical leaders across multiple stakeholder groups.
• Client‑centric mindset with a passion for delivering high‑quality service.

Required skills

• In‑depth knowledge of software product offerings, licensing models, and pricing structures.
• Experience with software lifecycle maintenance and subscription management.
• Proven ability to handle high‑volume, omni‑channel client interactions.