Manager of Operations

About the role

Zero to Agent builds AI workflows for businesses and is hiring its first Manager of Operations to run both how the company works and how its revenue flows. The role is full-time and in-person at the Lahore office, working closely with the leadership team in Toronto. It does not involve closing deals, delivering client work or writing production code.

Key responsibilities

• Map every process in the company with each team, from the first sales call to client delivery, invoicing, hiring and onboarding, and break each one down into steps, owners, tools and handovers.
• Rank problems by cost to clients, revenue and team time, share a priority list with leadership and fix them one by one.
• Run revenue operations: ensure leads are captured, routed and followed up quickly, own the CRM so the pipeline and forecast are reliable, and keep signed, invoiced and paid separate.
• Prepare contracts from approved terms and the handover packet accepted before work starts.
• Review each role weekly, simplify or automate work, and write procedures, checklists and templates so improvements stick.
• Report weekly metrics such as time to first response, pipeline coverage, time from signature to kickoff and hours saved per person.

Required profile

• Three or more years in operations, revenue operations or sales operations at a services business such as a digital agency, software or IT services company, consultancy or accounting/professional-services firm.
• Evidence of mapping a company's processes end to end and fixing them.
• Clear written English; process maps and procedures understandable by someone not present.
• Able to work full-time, in person, from Lahore and join regular calls during Toronto business hours.

Required skills

• Hands-on experience owning a CRM (HubSpot, Salesforce or similar), including lead follow-up, pipeline stages and reporting.
• Granular process analysis using whiteboard tools such as Miro or FigJam and solid spreadsheet skills.
• Bonus: revenue operations experience, hands-on AI or automation tools (Zapier, Make, n8n), and a redesigned process still in use.

What we offer

• Compensation of PKR 1,000,000 to 2,000,000 per year, paid twice a month, plus monthly performance pay and a pay review at 90 days.
• The chance to build the operations and revenue operations function of a growing AI company and grow toward Head of Operations.
• In-person team in Lahore with access to the company's AI tools.

Candidates apply through LinkedIn with their CV or profile; shortlisted candidates share one example of a process they mapped and fixed.