Office Administrator and Customer Relationship Manager

About the role

Advisory Agents is hiring an Office Administrator and Customer Relationship Manager in Lahore. The role manages all office administrative functions while delivering excellent customer service to grow the business. It involves leading a small team of three, supporting client interactions and overseeing daily activities to boost productivity and customer satisfaction.

Key responsibilities

• Manage day-to-day office administration and keep operations organized.
• Lead and supervise a team of three, giving guidance, support and performance management.
• Develop customer communication channels and resolve inquiries, feedback and complaints quickly.
• Maintain and update the knowledge base so clients and team members have accurate information.
• Use Microsoft 365 tools (Word, Excel, Outlook, Teams) for documentation, scheduling and communication.
• Coordinate with other departments and stakeholders for consistent service delivery.
• Prepare reports on office activities, customer interactions and team performance.
• Support business development by managing client relationships and spotting upselling opportunities.
• Train new hires, run regular team meetings and monitor office supplies and resources.
• Ensure compliance with company policies and handle confidential information discreetly.

Required profile

• At least five years of experience.
• Minimum education: graduate level.
• Proactive problem-solving, strong communication skills and professionalism with customers.

Required skills

• Microsoft 365: Word, Excel, Outlook, Teams
• Knowledge base management