Microsoft Knowledge & Collaboration Engineer

About the role

The Microsoft Knowledge & Collaboration Engineer designs, builds and supports the platforms employees use to share information and work together. You will own the SharePoint and Microsoft Teams environments, integrate them with Jira, and ensure knowledge is easy to find, well governed and connected to how teams deliver work. You will work with IT, project teams and business stakeholders to turn collaboration needs into reliable, secure and user-friendly solutions.

Key responsibilities

• SharePoint: design, build and maintain SharePoint Online sites (intranet, team sites, knowledge hubs); set up information architecture, content types, metadata and navigation; configure permissions, sharing, sensitivity labels and retention; build forms, lists and workflows with Power Automate, Power Apps and SPFx; plan and run migrations from legacy file shares, wikis and on-premises SharePoint; monitor usage, storage and performance.
• Microsoft Teams: administer Teams and Teams governance for Microsoft 365 Groups and apps; configure meeting, messaging and app policies; build and support Teams apps, tabs, bots and connectors; support adoption of Channels, Planner, Loop and Copilot.
• Jira: administer Jira (Cloud or Data Center), configure boards, dashboards and reports, and integrate it with M365, Confluence and other docs tools; automate tasks with Jira Automation, REST APIs and scripts; manage user provisioning, licensing and SSO with Microsoft Entra ID.
• Knowledge management and governance: define standards for creating, tagging, reviewing and retiring content; establish content ownership and lifecycle; use Microsoft Search, Viva Topics/Engage and Copilot to improve discovery; create documentation, training and user guides and run workshops.
• Support and operations: act as escalation point for SharePoint, Teams and Jira issues, troubleshoot access, sync, integration and performance problems, manage changes through release and change management, and stay current with Microsoft 365 and Atlassian roadmaps.

Required profile

• 3 to 5 years of experience administering or engineering SharePoint Online and Microsoft Teams in an enterprise environment.
• Hands-on experience administering Jira, including workflow and permission configuration.
• Strong understanding of information architecture and content governance.
• Excellent communication skills, able to explain technical concepts to non-technical users, and strong problem-solving skills.

Required skills

• Working knowledge of Microsoft 365 administration, Microsoft Entra ID and Microsoft Purview concepts.
• Power Automate and Power Apps.
• PowerShell, Microsoft Graph API and Jira REST API.
• Preferred: SharePoint Framework, Confluence, Viva Engage, Copilot, Jira Service Management or Jira Align, Agile, ITIL, tenant-to-tenant migrations, and certifications such as Microsoft 365 Teams Administrator Associate, Administrator Expert or Atlassian Jira Administrator.