Project Coordinator & Service Specialist (Remote)

About the role

A proactive and highly organized Project Coordinator & Service Specialist is sought for a full-time, remote position, working 6 PM to 3 AM Pakistan Standard Time. You will be the main point of contact between clients, field staff, vendors and subcontractors, scheduling, communicating and completing service requests. The role suits someone who communicates well, thrives in a fast pace and manages several priorities while delivering excellent customer service, with daily interaction with high-end U.S.-based clients.

Key responsibilities

• Communicate with clients daily by phone, email and text, providing professional and timely service.
• Schedule and coordinate work orders in Sage Field Operations (SFO), assign them to field staff and monitor daily schedules.
• Follow up with clients and technicians on service status and job completion.
• Coordinate services with vendors and subcontractors, create purchase orders and review vendor invoices for accuracy.
• Prepare and issue invoices to clients after services, follow up on outstanding balances and generate reports on open work orders and unpaid balances.
• Manage the warranty and service email inbox, set up new client accounts and notify the Accounting team once onboarding is complete.
• Coordinate technician schedules for weekend coverage when needed (no weekend work expected).
• Maintain accurate, up-to-date records in the system.

Required profile

• Excellent spoken and written English and confidence with U.S.-based clients.
• Previous experience in customer service, service coordination, dispatching, operations, administrative support or a similar role.
• Strong organization, multitasking and attention to detail.
• Ability to work independently and collaborate with remote teams.
• Reliable internet connection and a professional home office setup.
• Preferred: experience with field service management software such as Sage Field Operations, and with creating purchase orders and customer invoices.

Required skills

• Microsoft Office, especially Outlook, Excel and Word.
• Comfortable working with multiple systems and learning new software.

What we offer

• Competitive salary package.
• Hands-on experience with high-end international clients and modern field service management tools.
• Opportunities to learn, grow and develop professionally.
• Stable, full-time position with long-term career growth potential.