Receptionist & Telephone Operator (Front Desk)

About the role

The Receptionist & Telephone Operator serves as the first point of contact for J.B.Saeed Home & Hardware, managing the front‑desk area and handling all incoming telephone communications. This role requires a confident, well‑spoken professional who can multitask efficiently in a dynamic retail environment.

Key responsibilities

• Greet and welcome visitors in a polite and professional manner.
• Manage all incoming calls using a multi‑line phone system and direct them to the appropriate personnel.
• Provide accurate information to callers and visitors about company services and procedures.
• Maintain a clean, organized, and professional reception area.
• Handle incoming and outgoing mail, packages, and deliveries.
• Schedule and coordinate appointments, manage calendars and reminders.
• Maintain confidential records of calls, messages, and visitor logs.
• Assist administrative staff with data entry, filing, and document management.
• Escalate issues promptly to ensure customer satisfaction.

Required profile

• Strong interpersonal and communication skills.
• Excellent organizational ability and attention to detail.
• Ability to work independently while collaborating with various departments.
• Professional demeanor both in person and over the phone.
• Discretion when handling sensitive information.

Required skills

• Experience operating a multi‑line telephone system.