Regional Manager – Service Center Operations

About the role

The Regional Manager – Service Center Operations will lead the launch, expansion and day‑to‑day management of PakWheels Service Centers in Lahore and surrounding territories. You will be responsible for operational excellence, retail sales growth, profitability and customer satisfaction while aligning projects with company objectives.

Key responsibilities

• Set up, launch and expand Service Centers across Lahore and assigned regions.
• Act as project owner, coordinating internal and external stakeholders to ensure timely execution.
• Recruit, train and develop Service Center teams.
• Develop and manage supply‑chain operations, including vendor and supplier relationships.
• Negotiate commercial terms and agreements with suppliers and business partners.
• Oversee daily operations to ensure efficiency, service quality and compliance.
• Drive sales performance, revenue growth and profitability.
• Create site‑wise business plans and identify opportunities for retail network expansion.
• Conduct market surveys, competitor analysis and business research to uncover growth opportunities.
• Monitor sales performance, margins, KPIs and team productivity.
• Maintain high standards of customer service, pricing and operational compliance.
• Prepare operational reports, business reviews and strategic recommendations for senior management.

Required profile

• 6–10 years of experience in lubricants/oil marketing, automotive service or a closely related retail automotive business.
• Bachelor’s degree in Engineering, Business Administration or a related field.
• Proven experience in retail business development, network expansion and operational management.
• Strong project‑management and leadership capabilities.
• Excellent communication, negotiation and stakeholder‑management skills.
• Ability to manage multiple Service Center operations simultaneously.

Required skills