Senior Communications Officer - Digital and Visual Communications

About the role

BrightSpyre is recruiting a Senior Communications Officer for digital and visual communications. The role combines website and digital platform management with the production of photos, videos, infographics, brochures and publications, and ensures that all communications outputs are accessible, high quality and aligned with the organization's brand and visibility plans.

Key responsibilities

• Manage the organization's websites and digital tools, including uploading and organizing content through CMS, and using PHP, CSS and HTML when needed; regularly back up and update them.
• Ensure digital and visual communications meet accessibility standards and inclusive communication principles, such as alt-text, captioning and subtitling, readable content and representation of diverse communities.
• Coordinate with IT teams on cybersecurity, digital risk management, privacy compliance and secure management of web platforms.
• Manage the technical architecture, performance and maintenance of websites, digital tools and online learning platforms, working with program teams, communications and IT support to integrate digital solutions into humanitarian, development and peacebuilding initiatives.
• Monitor website, social media and digital campaign performance through analytics dashboards, set KPIs and report on engagement, reach and audience experience.
• Improve SEO and user experience, and provide technical guidance and mentorship to internal teams on digital tools and best practices.
• Maintain a centralized photo database with accurate captions, edit photos with Adobe Photoshop, and produce videos, reels, podcasts, animations and motion graphics.
• Design presentations, infographics, brochures and publications, review quality of non-CO designs and oversee printing quality, and maintain consent documentation for photography and digital content.
• Travel to the field when necessary to collect stories, interviews, photos and videos, and support training activities locally and internationally.
• Uphold the Digital Security Policy, maintain the organization's brand identity, follow Communications Guidelines, and ensure outputs are transparent, accountable and of the highest quality.

Required profile

• Bachelor honours degree in Visual Communication or Graphic Design, Mass Communications or a related field from a university.
• Minimum of 6 years of experience in the technical aspects of the job.
• Initiative, creativity and the ability to propose improvements to communications outputs, practices and systems.

Required skills

• Content management systems (CMS)
• HTML, CSS and basic PHP
• Adobe Photoshop
• Search engine optimization (SEO)