Taxi Dispatcher / Controller – Airport Transfer (UK)

About the role

We are seeking an experienced Taxi Dispatcher / Controller to manage airport transfer operations for our UK‑based client. The role is based onsite in Rawalpindi and involves coordinating bookings, drivers, and real‑time trip monitoring using specialised dispatch software.

Key responsibilities

• Dispatch and assign airport transfer bookings through INSOFTDEV software.
• Monitor drivers and trips in real time, ensuring timely service.
• Communicate with drivers about schedule changes and operational updates.
• Handle incoming customer calls, booking enquiries, and reservation requests.
• Resolve operational issues and provide on‑shift support to drivers.
• Collaborate with the Operations Team to maintain high service standards.

Required profile

• 1–2 years of experience as a Taxi Dispatcher / Controller focused on London airport transfers.
• Strong knowledge of London postcodes, airports and surrounding areas.
• Minimum 1 year of hands‑on experience with INSOFTDEV dispatch software.
• Excellent spoken and written English.
• Ability to work efficiently in a fast‑paced, pressure‑filled environment.

Required skills

• INSOFTDEV dispatch software
• GPS tracking and route management

What we offer

• Market‑competitive salary with performance‑based incentives.
• Paid leaves, in‑house meals and tea.
• Performance‑based salary increments.
• Growth, career development and progression opportunities.
• Friendly, supportive and professional working environment.